Guesthouse Inn & Suites – Idaho Falls Review

850 Lindsay Blvd
Idaho Falls, ID 83402
Phone: (208)523-6260
Room: 172
Rate: $79.99
Tax: $10.72
Total: $90.71

Blood colored stain on the fitted sheet. Bathroom tile on the threshold was broken. WIFI performance was horrible. Room was a mobility-challenged one, it was not ADA compliant. Big chair blocked access to bed for a wheelchair user. Toilet too low to meet ADA requirements. Fridge sat on the floor so does not meet ADA requirements.  Non-handicapped have flat screen HDTV, but ADA rooms just have decades-old CRT. Not enough AC plugins and inconveniently located and ADA non compliant. No shampoo or soaps in room. Smelled. Non-ADA compliant fire alarms, not Deaf/HoH friendly; in other words no flashing lights. Molding dirty and moldy. No light outside the door and no peephole. No front desk safe. Lobby doors open in the wrong direction for wheelchair and scooter users.

Edit, September 26th, 2015, 10:20 AM MDT: I said toilet was too low. Really depends on the person. The hotel should be able to accommodate both high and low users through the addition of a seat riser.
Also, I only know that the ADA room we stayed in had a CRT. AC plugins not high enough and located in impossible to reach areas for mobility challenged people.

Summary:
NON-ADA COMPLIANT THROUGHOUT ENTIRE HOTEL. MOBILITY CHALLENGED WILL HAVE many difficulties. DEAF/HOH (ME) WILL BE AT RISK FOR FIRE DUE TO FIRE ALARMS.

Don’t stay here even if you’re able-bodied. Attached pub gave us raw under-cooked bloody hamburgers. We left without paying.

Gross. I am Deaf, and Hard of Hearing and my mother is mobility-challenged. We will never stay with this brand again.

Non-ADA compliant fire alarm.

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Iron and towels too high.

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CRT TV.

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Microwave and fridge too low for ADA compliance.

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No peephole.

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Chair blocking access.

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Never again will we stay at Guesthouse Inn & Suites until rooms and entire hotel meets ADA requirements.

Edit, September 14th, 2015 at 10:47 AM MDT: Peephole needs to accommodate little people.

Edit, September 27th, 2015 at 12:48 PM MDT: At least the ADA shower was roomy.

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