Guesthouse Inn & Suites – Idaho Falls Review

850 Lindsay Blvd
Idaho Falls, ID 83402
Phone: (208)523-6260
Room: 172
Rate: $79.99
Tax: $10.72
Total: $90.71

Blood colored stain on fitted sheet. Bathroom tile on threshold was broken. WIFI performance was horrible. Room was a mobility-challenged one, however it was not ADA compliant. Big chair blocked access to bed for wheelchair user. Toilet too low to meet ADA requirements. Fridge sat on floor so does not meet ADA requirements. Non-mobility challenge rooms (able-bodied rooms) have flat screen HDTV, but ADA rooms just have decades old CRT. Not enough AC plugins and inconveniently located and ADA non compliant. No shampoo or soaps in room. Smelled. Non ADA compliant fire alarms, not deaf/hoh friendly; in other words no flashing lights. Moulding dirty and moldy. No light outside door and no peephole. No front desk safe. Lobby doors open in wrong direction for wheelchair and scooter users.

Edit, September 26th, 2015, 10:20 AM MDT: I said toilet was too low. Really depends on the person. Hotel should be able to accommodate both high and low users through the addition of a seat riser.
Also I only know that the ADA room we stayed in had a CRT. AC plugins not high enough and located in impossible to reach areas for mobility challenged people.

Summary:
NON ADA COMPLIANT THROUGHOUT ENTIRE HOTEL. MOBILITY CHALLENGED WILL HAVE MUCH DIFFICULTY. DEAF/HOH WILL BE AT RISK FOR FIRE DUE TO FIRE ALARMS.

Don’t stay here even if you’re able bodied. Attached pub gave us raw under-cooked bloody hamburgers. We left without paying.

Gross. I am deaf and hard of hearing and my mother is mobility-challenged. We will never stay with this brand again.

Non ADA compliant fire alarm.

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Iron and towels too high.

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CRT TV.

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Microwave and fridge too low for ADA compliance.

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No peephole.

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Chair blocking access.

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Never again will we stay at Guesthouse Inn & Suites until rooms and entire hotel meets ADA requirements.

Edit, September 14th, 2015 at 10:47 AM MDT: Peephole needs to accommodate little people.

Edit, September 27th, 2015 at 12:48 PM MDT: At least the ADA shower was roomy.

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